welcome to IMGLV.com: Quality Improvement

Building strong companies through . . . Quality Improvement

During the tough economic times some companies lose their quality focus while just trying to keep their business afloat. Resources that were dedicated to maintain quality products and services are eliminated or redeployed during a down economy. Yet customer demand for better quality products is higher today than ever before. When money is tight, customers seek greater assurance that what they are buying is a quality investment.

INNOVATIVE MANAGEMENT GROUP is highly adept at finding problems and seeing flaws in your systems, processes, structure and people. We quickly identify where improvement is necessary and identify interventions or develop plans to fix the problems. Our team and quality improvement workshops teach work groups how to solve complex problems, make collective decisions, release greater creativity, and increase ownership and commitment to your company's quality and service delivery goals.

We help you:

Assess your current customer needs and customer satisfaction levels
Identify your customers' quality and service requirements
Assess your product and service delivery against your customer's requirements
Evaluate your policies, procedures, processes, practices and systems to streamline your business practices
Pinpoint quality and/or production failures
Recommend ways to ensure zero defects and consistent service delivery
Implement service recovery techniques to respond faster to customer complaints
Train managers and leaders in quality and process improvement methodologies

To optimize the quality of your product and service delivery, click here or call us at 702-258-8334.

Some of our recent projects include:

Created and implemented a quality improvement and performance excellence process for the nation's most prestigious health club resulting in their being awarded the Michigan Quality Council's Leadership Award.
Consulted with numerous major Japanese corporations and scores of American companies on quality and productivity improvement initiatives.
Served several years as an Examiner for the Malcolm Baldrige National Quality Award and the U.S. Senate Productivity Awards.
Nationally and internationally recognized speaker on Total Quality Management, Six Sigma and other quality improvement processes and methodologies.

What People Are Saying...

"Mac was hired to help us implement a performance excellence process that would enable the Detroit Athletic Club to raise performance to industry benchmark levels and, as a result, achieve Baldrige-based recognition. We now have the most unique and effective performance process in the private club industry that is measurable and sustainable. The DAC was also awarded the Michigan Quality Council's Leadership Award. I give Mac the credit for putting us on the right path and validating our steps along the way."

—Ted Gillary, Executive Director,
Detroit Athletic Club
"Mac is a creative consultant able to understand goals and objectives and communicate in a way that allows all levels to see the impact and the need for action. His no-non-sense approach hides his academic brilliance. He can take a complex concept and boil it down so that it is applicable to business needs. I strongly recommend Mac as a business consultant and look forward to his continued advice and facilitation."

—Michelle Coleman, Director,
Talent Management at Seminole Gaming
""Mac McIntire is one of the most competent OD consultant and engaging presenter in the industry. His straight forward analysis is always on point, his recommendations are clear, precise, convincing and practical, his presentations impress with accuracy, clearly defined values, audience engagement on all levels, and measurable results that always exceed expectations. If you are looking for a consultant with a passion for integrity, results, and no-nonsense cutting edge industry knowledge, look no further: Mac delivers."

— Thomas Dullien, Executive Director, Barona Institute at Barona Valley Ranch Casino
"I have always found Innovative Management Group's quality improvement workshops to be thoroughly interesting and informative, sharing some very timely and pertinent improvement processes. You presentations are integral to making our organization a success."

— Tony Jensen, Nevada Field Director, Department of Energy